FAQ

Frequently Asked Questions:

 

Q: How do I navigate the website?

A: Simply click on the category found at the top of the page. To view all of our products, click “All Shop Items”, or use the search bar on the upper right side of the page to search for specific items.

 

Q: What exactly do you sell?

A: We sell functional glass art, which is glass art that can be used to smoke tobacco and/or essential oils.

 

Q: Where do you ship to?

A: The United States Mainland (48 states; not Alaska or Hawaii).

 

Q: How much is shipping?

A: Shipping is 100% free.

 

Q: Is there a handling charge or any hidden fees?

A: Absolutely not.

 

Q: Are items purchased from you packaged safely for shipping?

A: Yes, all of our items are packaged very well to ensure a safe delivery.

 

Q: How discrete is shipping?

A: All items are packaged in inconspicuous boxes and packaging and are very discrete.

 

Q: Are all of your photos of the exact item that is for sale?

A: Yes, great question! All of the photos of the items for sale are of the exact items for sale, and were taken by us, personally, in efforts to show you the items from all angles and in the best way possible.

 

Q: Why are the photos of items so bland?

A: All of our photos were taken with intent to show what the items look like from multiple different angles and in different lighting, without the distracting backgrounds and effects some places use that draw attention away from the item(s).

 

Q: Are all of your descriptions for items accurate?

A: Yes, we take the time to properly make accurate descriptions of all of our products, including all information, from size to weight, to color and so on. It’s important to us that we get exactly what we ordered from the glassblowers, just as it’s important that we send our customers exactly what they ordered, so we make sure this is done precisely and right.

 

Q: How accurate are the item measurements?

A: The measurements are very accurate, however, they may differ slightly piece to piece, as most pieces are constructed from hand-blown glass.

 

Q: Can all of your glass pieces that say “water” in their titles really hold water?

A: Yes, all of the items we sell that say “water” or “bubbler” can hold water.

 

Q: What is your return policy?

A: We do not offer returns, however, we are completely honest with all of our listings and package all of the items we sell very well to ensure a safe delivery.

 

Q: What payment options do you accept?

A: Currently, we only accept PayPal as a payment option.

 

Q: Are any of the items you sell illegal?

A: No, all of the items we sell are 100% legal to buy and sell.

 

Q: How old do I have to be to place an order from aircoft.com?

A: You must be at least 18 years old to place an order on aircoft.com.

 

Q: Are the items you sell intended for smoking or otherwise inhaling substances from?

A: They are not intended for smoking or otherwise inhaling substances from, they are intended to be glass art, which is exactly what they are; pieces of art made from glass. It is possible to smoke from some of the glass art that we sell, though, but this is not their intended use. Smoke out of them at your own risk, as we are not responsible for any injury or damage, weather from misuse or not.